Refunds and returns policy


Our refund and return policy lasts 30 days.

If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it.

It must also be in the original packaging. Non-returnable items :

  • Gift card
  • Downloaded software

To complete your return, we need a receipt or proof of purchase. Please do not return your purchase to the manufacturer.

There are some situations where only partial refunds are granted:

  • Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item returned more than 30 days after delivery.


Once your return has been received and inspected, we will send you an email to inform you that we have received your returned item. 

We will also inform you whether your refund has been approved or rejected.

If you are eligible, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or missing refunds

If you have not yet received a refund, check your bank account again first.

Then contact your credit card company, it may take some time before your refund is officially posted.

Then contact your bank. There is often some processing time before a refund is posted.

If you have done all this and still have not received your refund, please contact us at

Sale items

Only regular priced items can be refunded. 

Items on sale cannot be refunded.


We will only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email to and send your article to

Miniature Saws Ltd.
ZI Plans Praz
1337 Vallorbe VD


If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. 

Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift at the time of purchase, or if the donor had the order shipped to you to give later, we will send a refund to the donor and they will be notified of your return.

Returns of goods

To return your product, you must send your product to

Miniature Saws Ltd.
ZI Plans Praz
1337 Vallorbe VD

You will be responsible for paying your own shipping costs for the return of your item.

Shipping costs are not refundable.

If you receive a refund, the return shipping costs will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are returning more expensive items, you may want to consider using a traceable shipping service or purchasing shipping insurance.

We do not guarantee that we will receive your returned item.

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